Vodacom Cresta

We went to Vodacom Cresta at beginning of April 2021. We requested that our phones been switched over to pay as you go as our contracts are due for renewal and we will prefer pay as you go. We informed the consultant that we are going to the UK in beginning of May and asked should we do anything to do anything to be able to make calls. The consultant informed that we need to do roaming but we will only do it on 1 May. 1 May we went back to Vodacom Cresta and a consultant with the name of Matthew assisted us. He informed us that both our contracts have been amended to pay as you go. We asked him to please put roaming on both our phones. Matthew informed us that we do not need roaming as we on pay as you go. He even confirmed with 2 other consultants. Matthew said the only thing we need to do is to make one call a month from these numbers to keep it active. As I mentioned before earlier this week we cannot make any calls and receive any sms. We in the UK and must use our credit cards and need to authorize payments we make via the phone. We cannot receive any sms due to the roaming!!!!! Vodacom prommised that a consultant will contact us shortly. I informed them when the consultant contact us they must please keep in mind that they will not be able to phone us as we cannot receive any calls and even make any calls. We cannot receive sms. Vodacom must either activate roaming to contact us or contact us via email. I have this number with Vodacom since 1991. I cant believe this is the way Vodacom treat a customer that had a contract with them for all of these years never missed payments ext. Please Vodacom sort my phone!