MS
MERVYN S

1 reviews | Active since Mar 2016

04 Mar 2016, 17:28

Vodacom credits account after out-of-bundle rates

Thanks Vodacom for investigating my complaint that when my data finished, i was running out of bundle rates, without having received notification that my minutes were finished, saddling me with a R7000 bill.<br> <br> They gave me as a gesture of goodwill R3820 credit on my account and recommended i install My Data Manager app from playstore (android) or appstore (apple), to avoid such instances in future.<br> <br>

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2016, 13:07
Official
Hello djinni73,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team