VODACOM Credit Vetting

I have been given alot of run arounds with vodacom for the whole month now, gong from store to store, transferred to one department To another, accounts,sales,etc with no assistance. I have been trying to get a simple cellphone contract and im being TolD explanations that dont make sense, i am up to date with all my other store accounts and have never skipped paymenTs however with your vetting system something doesnt seem to be going alright. How can i recently qualify for a car finance but a mere cellphone 599 contract is giving me problems, can someone help me with increasing my profile (this is what the other consultant told me) or anything that can assist me on getting this contract?