Vodacom Credit Score
<p>I have been with Vodacom for over 24 months on a Flexi 350 contract and now that I want to upgrade, there is a problem with a credit score, requested how this credit score is calculated since I have not dishonoured my payments and with an ITC credit score it was 917 putting me in a bracket of having a good credit score.</p> <p>Have been to the store, consulted telephonically and everybody at Vodacom has their own version of what could be a problem, sending me from: Upgrade department, Accounts department, Customer Acquisition etc. </p> <p>May Vodacom assist me with a simple question, why is my credit score low in your department, if its low why do you continue keeping me in the same contract if I cannnot upgrade in the same Contract and why was I sent to customer acquisition, knowing I dont have an IBR access code? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Customer Website Team
I have not recieved a call and I took courtesy to call myself (costing me more on airtime AGAIN!!!) now what I was told was that they will respond within 24 hours from the customer acquisition department and when I did my follow up within 24 hours I am told now that its now 72 hours to respond. The person that assisted even indicated that my request has not even been attended to.
Without any hard feeling saving myself airtime and headaches, when I want to cancel so that I can move to another service provider, I am asked a lot of question and being hung up.
The following are extensions I have been forwaded to:
**********
**********
**********
**********
**********
All the above without assistance
Vodacom Customer Website Team
I have not recieved a call and I took courtesy to call myself (costing me more on airtime AGAIN!!!) now what I was told was that they will respond within 24 hours from the customer acquisition department and when I did my follow up within 24 hours I am told now that its now 72 hours to respond. The person that assisted even indicated that my request has not even been attended to.
Without any hard feeling saving myself airtime and headaches, when I want to cancel so that I can move to another service provider, I am asked a lot of question and being hung up.
The following are extensions I have been forwaded to:
**********
**********
**********
**********
**********
All the above without assistance
Dear Client
I attempted to call you again, however there was no answer.
I can confirm that your portfolio was increased and you may apply for the upgrade again.
Kind regards
Vodacom Consumer Website Team
Dear Client
I attempted to call you again, however there was no answer.
I can confirm that your portfolio was increased and you may apply for the upgrade again.
Kind regards
Vodacom Consumer Website Team