CH
Chantell H

1 reviews | Active since Feb 2013

12 Jul 2018, 08:56

Vodacom - credit note was issued but still not paid from 5 July 2018

Vodacom did not respond and Tappy day apparently send me a confirmation sms did not subscribe to the above mentions Basebone somethings and have been charged R6.09 per day x2.

How can Vodacom approve such a **** and not protect is customers with such a widely known ****?

Vodacom will have to re-imberuse me - as this was out of my hands. In the mean time, after reading this site (hello Peter - A review of Sharazoo Silver Service by Elizabeth G on 28 Jan 2018 - "******* billing", I am going to email WASPA and ask them why is Sharazoo Silver listed as a member of WASPA since they seem to be ******** people. Sharozoo Silver has been deducting about 6.09 per day and Tappyday Silver 6.09 per day from me for about 3 months or so!! No wonder I could never get my bill down!!

After this message was posted on Hello Peter - Vodacom phoned me and sms'd me to notify me that the amount of R1312.85 excl Vat (a credit note has been processed on 5 July). I still did not get that amount paid into my account. When will this happen?

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Replies (2)
Vodacom
Vodacom's reply12 Jul 2018, 09:39
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jul 2018, 13:52
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic