SG
Sithembele G

1 reviews | Active since Nov 2016

15 Nov 2016, 16:01

Vodacom Credit limit effected without my knowledge and no one can sort it out

<p>I switched one of my numbers to a top-up some months back and now my account keeps getting locked because of a credit limit which was not there before and no one advised a credit limit has been effected on my account. I've been sent from pillar to post by the call centre and accounts. This has been going on for over 3 months. I need this sorted as my paying my account for virtually no service. </p>

0
Replies (3)
Vodacom
Vodacom's reply16 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SG
Sithembele G's update17 Nov 2016, 10:22
Reviewer Update

Still waiting for that call...

SG
Sithembele G's update21 Nov 2016, 12:48
Reviewer Update

Service is very pathetic....