1 reviews | Active since Aug 2017
Vodacom: Credit Buro Name Clearance
My previous complaint dated 12 February 2021 in connection with Cell No. ending in .......2233, refers. Please note that the above matter was not entirely resolved. The contract which expired on 26 January 2021, was duly cancelled, but Vodacom has neglected to advise the Credit Buro to update my financial profile accordingly. This negligence of Vodacom has resulted in the unnecesary, detrimental effect that I cannot apply for any credit as there is an impediment (misconduct) against my name at the Credit Buro! According to the Credit Buro's account data system the Vodacom Contract amount of R185 in respect of the above contract, still appears and has not been cleared, although the contract has been cancelled and terminated more than 3 months ago! This is totally unacceptable and not only does it have a detrimental effect on my credit profile but also prevent me from attaing any credit whatsoever. I can't believe that a client should endure so much uncalled hardship due to pure negligence and carelessness from a major service provider! Please inform the Credit Buro asap so that this rediculous, unneccary, false impediment against my name can be removed. Furthermore, I also insist that you provide me with a copy of your instruction to the Credit Buro.
First of all, the pledge made in your reply dated 26 June 2021, namely that a consultant will contact me regarding this querry never materialised, as nobody has phoned me! Another empty promise by Vodacom!
Secondly, your pledge made in your reply dated 29 June 2021, namely that the process of updating my payment profile at the Credit Buro will only take 7-14 working days also never materialised, as we are now already at working day 20 since your letter dated 29 June 2021! Another empty promise by Vodacom!
I'm really sick and tired now of all these empty promisses made by Vodacom who are actually the cause of putting me as consumer into a bad financial position through their negligence, which I or nobody else deserve with respect to my credit profile and in the process obstructing my opportunities to gain credit from financial instutions!
I therefore have decided in view of the fact that this problem has been unnecessarily caused, delayed and not addressed and solved expeditiously by Vodacom, that I will take my recourse to the Credit Ombudsman if my credit profile is not corrected at the Credit Buro by close of business on this Friday 30 July 2021.
Johan Nel
Ps. I have just checked my credit profile on the Pulse app and it still reflects the R185 balance on my payments i.r.o the expired and paid up Vodacom contract, although it shows that I owe you ZERO!!!!!
Ps. Just to let you know you have just lost a long and loyal contract client as well, as me and my family will never ever take out a Vodacom contract again for the rest of our lives!
First of all, the pledge made in your reply dated 26 June 2021, namely that a consultant will contact me regarding this querry never materialised, as nobody has phoned me! Another empty promise by Vodacom!
Secondly, your pledge made in your reply dated 29 June 2021, namely that the process of updating my payment profile at the Credit Buro will only take 7-14 working days also never materialised, as we are now already at working day 20 since your letter dated 29 June 2021! Another empty promise by Vodacom!
I'm really sick and tired now of all these empty promisses made by Vodacom who are actually the cause of putting me as consumer into a bad financial position through their negligence, which I or nobody else deserve with respect to my credit profile and in the process obstructing my opportunities to gain credit from financial instutions!
I therefore have decided in view of the fact that this problem has been unnecessarily caused, delayed and not addressed and solved expeditiously by Vodacom, that I will take my recourse to the Credit Ombudsman if my credit profile is not corrected at the Credit Buro by close of business on this Friday 30 July 2021.
Johan Nel
Ps. I have just checked my credit profile on the Pulse app and it still reflects the R185 balance on my payments i.r.o the expired and paid up Vodacom contract, although it shows that I owe you ZERO!!!!!
Ps. Just to let you know you have just lost a long and loyal contract client as well, as me and my family will never ever take out a Vodacom contract again for the rest of our lives!