1 reviews | Active since Jul 2016

21 Jul 2017, 11:33

VODACOM CRAZY DATA COSTS UNACCEPTABLE

<p>As a customer of Vodacom for over 20 years with 7 exsiting contracts, I will NOT be renewing any of my 24month contracts with them this year. I will port all my numbers to a Service Provider which will not charge me exorbitant out-of-bundle and even in-bundle data rates. I am tired of VODACOM and will not lock me in to any of their contracts anymore. I don't know how many times my open contracts went into out-of-bundle rates and cost me a fortune. I could never understand that a loyal contract customer like myself would be penalised in such a way. One can easily get 1 GB for about R60 where Vodacom charges me R150. Soon I will be saying "BYE BYE Vodacom" That's a PROMISE!!!</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jul 2017, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2017, 09:35
Official

Hi Lawrence

As discussed, feedback is provided.

Regards,

RJ