RD
Ralph D

1 reviews | Active since Jul 2010

31 Mar 2022, 14:12

Vodacom - Covid 19 RELIEF ****

Vodacom promised Covid relief on my 6 line account. 1. November 2021 - 50% of service cost for 3 months R532 (Quoted) 2. December 2021 - 25% of service cost for 3 months R 484 (Quoted) 3. January 2022 - 25% of Service cost for 3 months R 298 (Quoted) BUT ONLY AFTER 45 DAYS 4. February 2022 - 25% of service cost for 3 months R200 (Quoted) after 45 days 5. 3rd March 2022 - 25% of Service cost for 3 months R150 BUT CONTRACT EXTENDS BY 3 MONTHS AT NORMAL RATES. 6. 25th March 2022 - 25% of service cost for 3 months R150 ONLY ON 1 LINE AND CONTRACT EXTENDS FOR 3 MONTHS. NOT ACCEPTED. Requested written terms and conditions for "Covid Relief" YET TO BE RECEIVED 7. 31st March 2022 - OTHER LINES ON CONTRACT IS "UPGRADED" TO THE SAME PACKAGE AND CONTRACT IS EXTENDED BY 24 MONTHS. STILL NO "COVID RELIEF" !!!!!!!!!!!! Basically Vodacom is saying: We give, actually only promise, 25 and we take 100.

Who is getting rich due to "Covid" at the cost of who. Vodacom certainly do not want to pass up the opportunity of trampling the average and poor citizens of SA into the mud.

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2022, 07:18
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RD
Ralph D's update05 Apr 2022, 13:16
Reviewer Update
You are continuing your lies and ****s. There was a "reversal" replaced by a RENEWING" OF THE CONTRACT FOR ANOTHER 24 MONTHS.
Communicate with me directly in writing or would you like me to write ALL my queries on lead and deliver it personally to your head office,