MS
Matthew S
1 reviews | Active since Jan 2014
04 Dec 2023, 09:33
Vodacom Courier Services
I placed an order on Vodapay for an item on Black Friday weekend - order date: 25 November. The order was dispatched with the Vodacom appointed courier services. The driver arrived at my place 29 Nov. I told him i am not available, he advised he was not able to leave the delivery with my wife. He then suggested we make arrangements for Saturday, 02 Dec. Well, he did not arrive. I called him to follow up and he's word were 'i will be there anytime now' He made me wait all day with no feedback or update from him. I then called him this morning to follow up - he said he will delivery today but i somehow do not believe him.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Dec 2023, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2023, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
MS
Matthew S's updateReviewer Update
04 Dec 2023, 12:15Hi, i received an sms advising the items is out for delivery today. I will let Vodacom know if anything changes
MS
Matthew S's update04 Dec 2023, 12:15
Reviewer Update
Hi, i received an sms advising the items is out for delivery today. I will let Vodacom know if anything changes
Vodacom's replyOfficial
11 Dec 2023, 11:54Dear Matthew.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. Should you require and additional assistance, please call 082135.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. Should you require and additional assistance, please call 082135.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2023, 11:54
Official
Dear Matthew.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. Should you require and additional assistance, please call 082135.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. Should you require and additional assistance, please call 082135.
Regards
Vodacom Consumer Website Team
Best regards,