Vodacom courier refuses to provide phone

Upgrade online, Sunday 30th, courier gets to my house the 2nd of January refuses to drop the phone to a 3rd party without an arrangement that will take another 2 days. Also refuses to drop after 3:30 when I am home from work. Vodacom didn't request anything about 3rd party deliveries online and was willing to accept my upgrade why do I need to wait a week when I could have gone to a Vodacom branch paid a admin fee of R150 and received my phone immediately,