Vodacom courier partners a sham! DONT ONLINE UPGRADE

I Did an online upgrade Wednesday 02 February 2022. Was then informed that delivery would take place within 72 hours. Delivery was supposed to happen on Friday but I missed the call, when I called back (in the morning) they said that they couldn't get hold of the courier drivers to deliver that day.

I then attempted to contact couriers on the next Monday, Tuesday, and Wednesday (today) and got the run-around. Monday, no one answered. Tuesday - they said I was no longer authorized to collect the package because I was not the main account holder.

However, I was supposedly authorized last week Wednesday when they verified it with the account holder - if I wasn't why were they trying to deliver last Friday?

Nevertheless, the main account holder got hold of Vodacom yesterday to re-authorize me to collect the upgrade and promised that it would be delivered latest by Wednesday (Today)

It was not delivered yesterday and it was STILL NOT AUTHORISED (AFTER TWO VERIFICATIONS) - well, I called again today 09 Feb 2022 and the courier told me that it was on the delivery list for today .. but somehow is now BACK AT THE WAREHOUSE.

Courier company can yet again not get hold of its drivers and Vodacom is of no help!

This is ridiculous - honestly, once this contract is up, I will be setting up my own main account far away from Vodacom and its courier company.

Disappointed - from your loyal customer of 15+ years