OB
Odette B
1 reviews | Active since Mar 2009
28 Feb 2022, 10:55
VODACOM COULDNT GIVE A S$$T
ON 23 FEB i upgraded my phone online i selected a phone in a colour i didnt really want but it was in stock so i decided to take it. the delivery says 3-5 days. in stock. the next day i get a sms sorry theres no stock?????????? i send vodacom an email no response i send a tweet... the idiot on the other side again asked me where i upgraded after i stated online. then they respond sorry for the inconvenience and they leave it at that. *** vodacom ive been a customer for 15+ years i pay my account without fail every month. when will i get my phone!!!!!!!!!!!!!!!!!!!!!!!!!!! not sorry for the inconvenience................ make a f plan digicape has stock, istore has stock enen mtn has stock..............
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Vodacom's replyOfficial
28 Feb 2022, 12:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2022, 12:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OB
Odette B's updateReviewer Update
08 Mar 2022, 15:45The social media team did phone me eventually yes. the person advised that there is no stock and that the website doesn't update if orders are done certain times of the day. Vodacom I am almost sure that you have more clients than any other cellphone network. I personally know that you don't charge small change for data and phone calls so how can a big establishment such as yourself not have a real time website. ironically the website showed there was stock for days after you sent me an sms to say there's no stock?! I have received my phone thank you. however I am still very disgusted with the service you give and how you rep**** to me on TWITTER just "sorry for inconvenience" and that's it no explanations. you were actually just saying f off customer we don't really care.... live with it.... no Vodacom your template replies are pretty boring. The proof is not in "we strive to be better replies" its actually being better. you aren't a new company.
OB
Odette B's update08 Mar 2022, 15:45
Reviewer Update
The social media team did phone me eventually yes. the person advised that there is no stock and that the website doesn't update if orders are done certain times of the day. Vodacom I am almost sure that you have more clients than any other cellphone network. I personally know that you don't charge small change for data and phone calls so how can a big establishment such as yourself not have a real time website. ironically the website showed there was stock for days after you sent me an sms to say there's no stock?! I have received my phone thank you. however I am still very disgusted with the service you give and how you rep**** to me on TWITTER just "sorry for inconvenience" and that's it no explanations. you were actually just saying f off customer we don't really care.... live with it.... no Vodacom your template replies are pretty boring. The proof is not in "we strive to be better replies" its actually being better. you aren't a new company.