Vodacom couldn't care less

Since sharing my awful experience at Vodacom Brooklyn Mall and subsequent billing problems, I have received two calls from "Hellopeter Vodacom" asking if the matter has been resolved. Nothing else has happened, even though I clearly stated at the last call that I wanted the matter to be handled by the regional manager. The company has all my contact details and numerous ways to contact me, but has chosen not to do so. Instead, I have been left answering my phone to every telemarketer in the country. That stops now. It seems I will get nowhere without legal assistance, and I think it's time someone made an example of a company that prioritises protecting staff dishonesty and incompetence over client service.