Vodacom couldn't care less attitude

I have been trying since the November to convert 3 lines to prepaid. This is a warning to everyone out there, when it comes to the end of your contract, you will have an upward battle to convert your unwanted lines to prepaid. Vodacom retention department do not action the request and lead you on for months while you have to continuously pay your account in order not to go legal or have your main line on the account cancelled. All the while you are suffering to keep the payments up for lines not in use. Money you don't have, money needed for surviving.