Vodacom couldn't care less

My Iphone X mysteriously crashed yesterday. I went to Vodacom's customer care centre in Menlyn for an assessment, the lady that helped said this was her 1st iPhone X that this has happened to in her experience. After further inspection she said Vodacom would more than likely give me a brand new iPhone as there wasnt even a scratch on my phone and this was definitely an "iPhone problem"

I was told that I can forget retrieving ANY personal details (photos, numbers etc) if I hadnt backed up to my iCloud. I then ran over to the iPhone store where I was told that they had a 99% success rate in retrieving all data even on phones that had crashed. I then went back to Vodacom in order to see if they couldnt maybe do something for me to which I simply received a "No" answer to my plea.

I further received a Windows temporary replacement "phone", the phone is so worn out and dirty I decided to rather my old cracked iPhone 6.

Lessons learnt: 1. Do constant updates on iCloud. 2. Pay a premium and buy your phone from an iPhone store where they will at least attempt to retrieve as much data as possible.