Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

23 Apr 2018, 22:49

Vodacom - couldn't be worse.

I recently went to Eastgate with my device. A Samsung galaxy S7 purchased through Vodacom contract.

I have been severely hacked. They were not helpful at all. They did not even inspect the phone. They said it's not their responsibility. I dealt with the manager of the Vodacom store and discussed my issues.

He brushed me off and was immensely rude. Samsung has confirmed the hack.

Legal action will probably need to be taken.

Never, under any circumstances visit the Vodacom Eastgate store. They are not informed and they are not informed on products or services.

Please, do not go to Vodacom Eastgate. And under No circumstances should you deal with the manager. He is disgustingly rude.

0
Replies (12)
Vodacom
Vodacom's reply24 Apr 2018, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Apr 2018, 10:59
Official

Good day

Thank you for taking my call, this matter has been escalated to the management of the store in question to address the poor service received. Thank you for bringing this matter to our attention.

We once again apologise for any inconvenience caused.

Regards

Moddy

's update24 Apr 2018, 11:18
Reviewer Update
Thank you for all the assistance Moddy. I will be writing a fantastic review of your service and and customer care. Justin
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:14
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.
's update24 Apr 2018, 12:15
Reviewer Update
Was just contacted by the manager of the store directly. Belittled, shouted and called me a ****? Truly awful service from vodacom. Please, never, NEVER visit Vodacom Eastgate.