KN
Kerwin N

1 reviews | Active since Apr 2022

08 Apr 2022, 09:58

Vodacom Could Not Care Less

For over 2 years I have been trying cancel a debit order from Vodacom on an obsolete WiFi router. Besides having to wait on the line for an eternity to speak to someone, all emails go unanswered. It's easier organizing a trip to Mars than trying to Google contacts for Vodacom. When I eventually got hold of someone over a year ago they promised that it would be cancelled, but alas, another year on and a continual stream of debits. Vodacom you should hang your heads in shame in this day and age. Taking complete advantage to continue to enrich yourselves.

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2022, 11:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team