KN
Kerwin N
1 reviews | Active since Apr 2022
08 Apr 2022, 09:58
Vodacom Could Not Care Less
For over 2 years I have been trying cancel a debit order from Vodacom on an obsolete WiFi router. Besides having to wait on the line for an eternity to speak to someone, all emails go unanswered. It's easier organizing a trip to Mars than trying to Google contacts for Vodacom. When I eventually got hold of someone over a year ago they promised that it would be cancelled, but alas, another year on and a continual stream of debits. Vodacom you should hang your heads in shame in this day and age. Taking complete advantage to continue to enrich yourselves.
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Replies (1)Vodacom's replyOfficial
08 Apr 2022, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2022, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
