HM
Hamish M

1 reviews | Active since Jul 2011

11 Nov 2016, 11:51

Vodacom could not be bothered

<p>One month ago I wrote a review on Hello Peter because Vodacom had double billed me and allowed someone else's ********** bill to be deducted from my account as well. I did not get any phone call from them. One week later I wrote a second review saying that I had not heard from them. Once again I just received a message on Hello Peter to say they are working on it. It has now been one month and Vodacom has not been bothered to even have the decency to have a consultant personally phone me and discuss the issue with me, or tell me what they are doing about it. In the mean time I am sitting at a loss with all of the money that they still owe me. I would love to know what it is going to take to get Vodacom to phone me and to pay back the money.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2016, 15:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team