VODACOM COSTOMER CARE IS A JOKE

This is my 3rd attempt through Hello Peter to get a solution from Vodacom. 1st attempt: Fergy from Vodacom made some calls and then found authentication ussues, and then silence. 2nd attempt: Hello Peter agent solve the authentication problem, and then silence. 3rd attempt: i still have a running debit order, *****ing R900+ per month and no refund for the money they took.

The contract was up in September 2023. I have tried all methods and means to fix the problem since then. I get stone walled every time.

My mother is 79 years old She has a meager pension that can not afford R900+.