1 reviews | Active since Nov 2016

03 Nov 2022, 13:59

VODACOM *******ION

Vodacom loaded an extra R200 on my account last month and with the help of Hello Peter a managed to get that fixed. Now they load it on my daughters account as she has a phone on my name. She is supposed to pay R1357.00 till the end of Nov 2022 as she still has a contract that ends Nov 2022. From Dec 2022 she will pay R900. This month they suddenly made her account R1541.72. She contacted Vodam where she signed for the new contract, and they confirm they cannot she why the extra money is loaded. No use trying to contact Vodacom as now help is given. How ******* have they become to try just adding extra money on our accounts. My daughter's contact number is *** and my contact number is ***. Thank you so much for the outstanding service for you.

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2022, 14:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team