Vodacom *******ion

Hello Peter

I would like to thank you for your great service and quick response to my complaint.

I am just another unhappy client of vodacom as they are busy with *******ion by *****ing our money. Here goes my story'. By the end off December I have experience that my vodacom phone billing has been decreased with a R49. I then phoned vodacom to get clarity on why my account has been decreased. Soo then they told me that I have been buying advance airtime, which I did so then they added to my account after the 25th of the month. But my unhappiness is that on the 31 of December I bought a R50 airtime from my bank app and vodacom took that.. I then had to buy another R50 airtime from my bank and vodacom took that as well. So I bought a 3th R50 airtime then it only showed on my airtime balance. I phone them then and ask but if u've added the advance airtime to my monthly billing, why then take another R100 from me. They just explained to me that whenever I take advance airtime they add to my monthly billing which I understand but why then take another R100.. And they can't give me feedback on my money they took. They are so *******. I want my money back. Please help Peter.