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Farhana D

1 reviews | Active since Oct 2018

10 Dec 2022, 20:18

VODACOM- ******* & GUILTY OF MISREPRESENTATION, ***** & THEFT

AVOID Vodacom "REWARDS" more strenuously than you would corona virus. They induce me to upgrade my 20 GIG data contract to a 30 GIG contract and then continue to charge me for two contracts. Eleven months later, they claim to be "escalating" the problem despite repeatedly sending me sms's that the issue is resolved as i get transferred from one useless department to another. I am now out of pocket from 11 months for a sim which they cancelled but which they continue to bill me for Last week alone, I spent 6 hours on the telephone being shunted from one department to the next and each one is still escalating the issue. Still no resolution after 10 months of complaining and cancelling a telephone line which I've had with you since 1997. VODACOM, YOU ARE ******* & GUILTY OF ***** AND MISREPRESENTATION. You are no better than the GUPTAS, ZUMA OR THE ANC.

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2022, 08:07
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team