1 reviews | Active since Feb 2015
I have 3 contracts with Vodacom. I arranged for a debit order monthly. Everything went smoothly until the debit order suddenly stopped without my knowledge. <br> The sim that I am using is for data only, and the other 2 sims is not for my personal use, hence I was never notified regarding the non payment and later disconnection. <br> I went to the local Vodacom shop and was notified that my account was disconnected and that the outstanding balance was R3600, which I paid. I also had to pay R150 per sim, for new sim cards. R295 per sim for reconnection. Which I feel is absurd, as my account was only 3 months in arrears and never once was I phoned or even sent a tax invoice or statements regarding my account. I paid my outstanding account on the 9th of January and also for the new sims. Completed reconnection forms which was faxed, was told to wait 10 working days. As of today it has been 17 working days. When I phone customer care I am told to go to my local Vodacom store. Went there the 31st of January and they told me I must phone customer care. <br> I don't have time for this! I just want the services that I pay for. <br> I'm paying for data etc. yet receiving none!!<br> Pathetic! <br> MTN for the win.
Best regards,
Best regards,
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