IM
Isaaq M

1 reviews | Active since Mar 2022

26 Mar 2022, 05:25

Vodacom *******

I took out a data contract with Vodacom which came to an end in February and I was charged for Entertainment Services that I know nothing of and contacted them regarding the charge of which they explained that it might have been an accidental subscription which doesn’t make sense to me but I paid and asked that they cancel. This month I received an invoice with an amount of just over R700 and when I called to inquire about the amount I was told it was for the previous month. Today I have just been debited over R1000 which is ridiculous and further proves how ******* Vodacom is. Their service is pathetic and none of the service providers have been able to assist with the matter and all they cared about was why I was cancelling and them wanting to sell me another contact. This is the worst service I’ve received from an ISP

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Replies (1)
Vodacom
Vodacom's reply26 Mar 2022, 12:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team