Vodacom corrected their mistake and gave us a full refund for wrongfully debiting my husband's account

After posting a complaint about Vodacom on the 5th of March 2020. I had to go visit the vodacom branch once or twice to hand in documents to prove that the contract was send back and we did not have the phone nor where we using the data as we also did not have the sim.

A lot of explaining on our side, i am happy to report in just over 30days (lockdown and weekends included) Vodacom fully refunded us the money that was charged from my husband's bank account.

With service like this, if vodacom keeps it up i would definately consider on keeping my own personal account with them and perhaps even a future account.

Very happy with how this matter was dealt with and the professional manner that vodacom and they staff at the Oakfields branch assisted us even though the mistake was not made on their side.

Thank you again to the honest and loyal employees who are proud of their brand and who do try to make a diffirence :-) say safe, i know some of you are still working as your part of the essential crew who keep our phones online ;-)