DB
Daniel B
1 reviews | Active since Jan 2010
18 Jan 2021, 11:38
VODACOM - CORPORATE *******!!!
I purchased R250 airtime through the Vodacom App in order to purchase Vodabucks, but without notice Vodacom no longer supports any purchase using airtime. I then requested a refund for the airtime, but Vodacom REFUSED! Vodacom is such a typical CORPORATE *****!!! The customer no longer has any rights, but Vodacom can change the rules whenever it suits THEM!
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Vodacom's replyOfficial
18 Jan 2021, 11:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2021, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Daniel B's updateReviewer Update
18 Jan 2021, 13:39Yes even with your so-called efforts, I am still not happy about this. Previously when there was an error on the app, you were quick to refund me my purchase but in this instance just a sorry should be sufficient. Totally disgusted with this corporate indulgence!
DB
Daniel B's update18 Jan 2021, 13:39
Reviewer Update
Yes even with your so-called efforts, I am still not happy about this. Previously when there was an error on the app, you were quick to refund me my purchase but in this instance just a sorry should be sufficient. Totally disgusted with this corporate indulgence!