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Natasja S

1 reviews | Active since Oct 2011

11 Nov 2020, 12:00

Vodacom: corporate *******!!

Again, after more than 20 phone calls, I received the same shoddy answer from Vodacom regarding my fibre relocation: we have logged a service call. My request was made on the 4th of October, today is the 10th of November, and Vumatel says they have received no such request from Vodacom!!! Useless USELESS service!! Because tour t’s& c’s state you need 30 days notice for relocation, I am forced to pay in full for fibre, as well as buy mobile data otherwise I CANNOT RUN MY BUSINESS. Vodacom, you are nothing but CORPORATE *******.

PS: I ALREADY HAVE A VUMA BOX IN MY NEW HOUSE, THIS IS **NOT** A NEW INSTALLATION.

And of course Vodacom does not have a single manager one can speak to!! VODACOM, if you are going to credit me for the month of October, and confirm so before eob TODAY, I will, after 10 years of being a loyal client, move ALL my services to another provider. I have had it with your shoddy service and DAYLIGHT THEFT.

0
Replies (5)
Vodacom
Vodacom's reply11 Nov 2020, 13:52
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NS
Natasja S's update11 Nov 2020, 14:42
Reviewer Update
I won’t be holding my breath...if your terms & conditions stipulated that until your fibre/query has been resolved, would it take you more than a month to resolve? I bet not!!! But your intentions are obviously not honorable, that’s why you have a “30 day clause”, so you get your money and you don’t have to lift a finger to earn it. DISGUSTING AND SHAMEFUL!!!
NS
Natasja S's update11 Nov 2020, 14:43
Reviewer Update
I won’t be holding my breath...if your terms & conditions stipulated that until your fibre/query has been resolved, you will not charge the client, would it take you more than a month to resolve? I bet not!!! But your intentions are obviously not honorable, that’s why you have a “30 day clause”, so you get your money and you don’t have to lift a finger to earn it. DISGUSTING AND SHAMEFUL!!!
NS
Natasja S's update17 Nov 2020, 09:20
Reviewer Update
Please ensure that I get CREDITED for the billings for the month of October!!!!!
NS
Natasja S's update19 Nov 2020, 10:50
Reviewer Update
I am still waiting for a new statement with the credit for October reflecting!!! Please ensure that your accounts department makes this a top priority!!