1 reviews | Active since Jul 2016
Vodacom Corporate ***** with their Vodacom Live unauthorized debits!!!!!!
I am shocked by the Vodacom !!!! I have a contract with them via my employer and for the past two months they have been debiting my account with fees for Vodacom Live. In January my account was debited with R 225.21 and in February i was debited with 595.27 for this Vodacom Live thing. So in total I have been charged R 820.48 for something I know nothing about and of which I did not subscribe to.
When I request for details as to how i subscribed and what i utilized to the value of R820.48 I am told that they dont have details. After I sent an email requesting to be refunded for these services that I did not request, I get an sms stating that my subscription has been cancelled. The consultant dealing with this David Mphongo is rude and unhelpful. All he says is that I cannot be refunded my money because I subscribed to them. When I ask for proof he does not have an answer. He cant even offer me a way forward in regards to resolving this issue and getting my money back.
This is **************** !!!! Big corporates like Vodacom are *****ing from us ordinary South Africans so that they can report good headline earnings and make the shareholders pockets fat with ****** money. I wonder how many poor South African are being ********** on a daily basis by things they are not aware of. The fact is that I signed a contract with Vodacom for services agreed upon and for them to debit me amounts that they cant explain is disgusting to say the least. I demand a full refund for all these unauthorized debits for Vodacom Live on my contract . If no one comes back to me I will simply block all vodacom debit orders on my bank accounts until this matter is resolved and this money is refunded to me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
