VODACOM - CORPORATE RANSOM

<p>AS A NON VODACOM CUSTOMER (SHOOT ME IF I EVER BECOME ONE) I HAVE OBSERVED THE WORST CUSTOMER SERVICE OVER THE PAST 3 MONTHS!</p> <p> </p> <p>My boyfried upgraded, OBF and Vodaworld and Clearwater Vodacom need maths lessons!</p> <p>48 hours turnaround promised and we are already exceeding 2880 hours!!!!! ( I have to use the hours as they do not seem to care about the fact that they have taken more than 3 months to reverse and OBF upgrade so that my boyfriend can upgrade and pay for it WITH a phone, (presently no handset but he is paying for the upgrade!!!)</p> <p> </p> <p>So thank you Vodacom Clearwater for your sound advise to go on to hello peter ("we don't care" were the words used by the consultant).</p> <p>Numerous phone calls (and boy oh boy did they come up tops on CALL AVOIDANCE - this they ACED! - In Desperation we approached the manager in Krugersdorp to try assist us - FUNNY THEY COULD REVERSE AN OBF ON ANOTHER CONTRACT AND WITHIN A WEEK HAD A NEW PHONE - CLEARWATER ???? READ ON... ) Made a call during month 3 from the Krugersdorp Vodacom store to prove the point - unlucky Clearwater - you did not know this now did you? Even the Krugersdorp Manager was surprised by the call avoidance tactic and while I was asking for the agent, the agents in Krugersdorp were making sure that either handsets were taken to agents when callers asked for them (even though they were busy with others - they apologised and took down the details and WOW they ACTUALLY returned the calls once done with the customer). So WHY CLEARWATER has a different Customer Care approach I cannot explain. </p> <p>But it is not difficult Clearwater - DON'T SWEAT IT - IT IS CALLED CUSTOMER SERVICE!!!!!</p> <p> </p> <p>Then numerous visits to the store - wasting my time to sit and wait for consultant to assist. (when I phoned and made arrangements with said consultant - when I walked into the store at 1840 after she saw me - she decided to ignore me and go to the back, upon enquiry I was told she is on lunch!) GREAT NON CUSTOMER SERVICE!</p> <p> </p> <p>Numerous promises by William the store manager also TO NO AVAIL or HELP.</p> <p>Logging complaints on the Vodacom complaints - 3 to be exact with NO RESPONSE - seems to be an all round MISCONCEPTION THIS 48 HOUR thing they promise</p> <p> </p> <p>Asking managers from Shelly Beach and Krugersdorp to help us - their hands were tied. So how do we actually escalate this to the store owner - is he ever aware of this "good" advice the consultants pass on (e.g. hello peter) and then call avoidance and empty promises?</p> <p> </p> <p>Logging complaint on the Red Line with a reference number - shame maybe they also DO NOT UNDERSTAND THE 48 HOUR THING! 336 HOURS LATER AND STILL AND RESPONSE RECEIVED (***) IS NOW CLOSED - AND GUESS WHAT - HE STILL DOES NOT I REPEAT NOT HAVE A PHONE!!!!!!!!!!!!!! REALLY???????????????????????? (LOGGED ON THE 3RDM OF MAY)</p> <p>Visting Vodaworld - USELESS and WASTE of TIME to say the least - thank you for NOTHING Lionel - your 48 hours such as he visited 10 May and is still WAITING!!!!!</p> <p> </p> <p>So now I am going to try and help him as he is on the road all the time. Police? ICASA? Ombudsman? CPA? (Hope those guys at Vodacom understand acronyms as they surely do NOT UNDERSTAND 48 HOURS!)</p> <p> </p> <p>WORST WORST WORST SERVICE EVER holding a paying customer ransom like this. </p> <p>But they can advertise and sponsor huge events but THEIR CUSTOMER SERVICE SUCKS.</p> <p>Maybe I can give a free lesson or two as this is my field! But that will take a long time on second thoughts - just considering their poor maths calcuation!</p>