Vodacom Corporate - NO Service, NO Accountability

The only reason why I give them 1 star, is for the assistance I get from the lady who handles our account (Nadine at Dihlabeng Mall). Unfortunately, it is not an issue she can resolve, as it is a Business Account, and has to go through Vodacom Corporate. Explain to me - a client pays late or skips a payment - how long does it take for Vodacom to suspend the service? Say they are having a good day - a week, maybe 10 days? So why Vodacom, does it take you 11 months to sort out an issue? You are all aware after listening to the recording that the agent was in the wrong. The moment we realized we are NOT saving R50 per every one of the 6 phones, but instead are paying almost R200 per phone more, you were informed in writing. That was on 5 February. I suspect I have spoken to about 50% of your Customer Service staff and all are extremely friendly and apologetic and so very sorry for the inconvenience...........BUT NOTHING HAPPENS - THE MATTER DOES NOT GET RESOLVED. It took you 6 (six) months to cancel the migration of 5 numbers the last one has just been cancelled this week. Now you agree that we have to get our money back and "the credit request was submitted correctly from our side to the VB Credit Team for processing, and it had been approved by our line manager" - although it took 10 months???? and we are still waiting to get any further feedback. Maybe a supervisor of manager or someone with authority will have the decency to answer me if I ask here? Since there is no way to get through to any senior person at all. Oh, and we would just love to resolve this matter this year, please VODACOM