1 reviews | Active since Oct 2014
#Vodacom Corporate Bully
September 2018 I took out a contract for a laptop at Vodacom, only to discover that the laptop was faulty and I returned it. I had to wait more than a month for Vodacom to collect the laptop and had to phone them several times, and even wrote a review on hellopeter in order for them to respond. Now that the laptop was returned and they have acknowledge receiving it, Vodacom is charging me for the laptop even though they acknowledge receiving it. I have contacted Vodacom several times and spoke to various consultants of Vodacom to reverse the claim. They assured me that it is reversed, however since January I am receiving more than 12 calls per day from Vodacom insisting that my account is in arrears and I must make payment. This morning I received a formal letter from Vodacom instructing me to pay within 7 days. I'm tired of this corporate bulling and would like to pursue legal action against them.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team