CM
Crispen M

1 reviews | Active since Apr 2022

07 Apr 2022, 17:01

Vodacom Corporate

Dealing with Vodacom Corporate is a nightmare to say the least, I have been trying to get hold of them for the last 3-4 weeks for my contract upgrade and when you eventually get through you told the consultant dealing with your query will get back to you, and they never do. You have to send a follow up email to which it takes at least 2 days before you get a reply. To add onto the frustration, when it came to delivering my long waited handset, the name on the package was incorrect resulting in the courier refusing to drop off the handset and despite several calls and emails it still hasn't been rectified.

0
Replies (2)
Vodacom
Vodacom's reply08 Apr 2022, 08:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Apr 2022, 17:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the Business Corporate Division and based on the feedback received, the upgrade was reversed by the department that processed the upgrade.

Please call *** should you require any further assistance.

Regards Consumer Website Team

Best regards,