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Barbara V

1 reviews | Active since Aug 2018

04 Oct 2018, 09:34

Vodacom / Corp Connect Very Bad Service - Broadband

In 2016 we used a company called Corp Connect to apply for Vodacom Broadband, this was to be installed at 3 of our employee's homes and we requested them to first confirm if they do cover the addresses and then quote us for this.

Corp connect rep**** to us with a quote that was very expensive, so we requested them to not proceed with this and no final documents were signed to proceed with the request.

After all this, we picked up Vodacom has been deducting this for more than 2 years now and after inquiring this they have no clue why and how this is possible because on their systems it shows the request was cancelled. Now to get them to refund this money has been an issue because they just keep sending the requests from one person to another in Vodacom and no one can tell me what is the problem and when this will be refunded but they still deduct every month.

I hope with this review to open some eyes and that people will think twice before using Corp Connect or Vodacom as service providers.

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Replies (3)
Vodacom
Vodacom's reply04 Oct 2018, 11:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Oct 2018, 15:47
Official

Dear Customer

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query is in hand with the relevant department and they will provide you will all updates going forward..

Regards
Vodacom Consumer Website Team

BV
Barbara V's update01 Nov 2018, 14:08
Reviewer Update
Just an update on the service I experienced from Vodacom after posting the review on the 4th of October 2018. I was called by Vodacom service department they requesting some info and that I email them the invoice on the Broadband. 1. How do they not have this on their side? Well because they have been deducting this *******ly that is why!!! 2. I had to resend this to 3 different departments. And guess what I have still not received any feedback on what is going on. It has now been close to 4 months that I started inquiring this and till date have not received any answered and the debit order just keeps on going off. I am very disappointed in the bad service, and bad is not even the correct word for this, and I hope this review will stop consumers out there from using Vodacom's service and having to go through the same long dragging issue that I am experiencing for 4 months now.