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Jags ***
1 reviews | Active since Jul 2019
05 Jul 2019, 08:21
Vodacom converted my airtime to data without notifying me or getting my consent
I loaded airtime on 03 July to make calls. Vodacom converted my airtime to data without my consent and I can't get hold of a consultant to resolve the issue.
I'm extremely ****ed off because I need to make calls and I don't want another occurrence by adding more airtime to my prepaid number.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Jul 2019, 08:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2019, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
J*
Jags ***'s updateReviewer Update
07 Jul 2019, 10:08Hello Vodacom,
It's been 2 days since you wrote that a "consultant will make contact".
Nice to know that you don't care about your customers.
It's been 2 days since you wrote that a "consultant will make contact".
Nice to know that you don't care about your customers.
J*
Jags ***'s update07 Jul 2019, 10:08
Reviewer Update
Hello Vodacom,
It's been 2 days since you wrote that a "consultant will make contact".
Nice to know that you don't care about your customers.
It's been 2 days since you wrote that a "consultant will make contact".
Nice to know that you don't care about your customers.
Vodacom's replyOfficial
08 Jul 2019, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2019, 15:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team