Vodacom convert from contact to pre-paid

Item: Vodacom
Rating: 1
Author: Jac G

Poor. My vodacom contract expired on 30/6/2019, I need to change my contract to pre-paid. I am unable to receive or make calls, the call centre informed me that they are unable to assist and did refer it to another division as my contract is on a old system. My calls are rejected and no consultant did contact me, not even the Vodacom shop at FNB Mooirivier is willing to assist.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jul 2019, 08:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Jul 2019, 08:22

Official

Vodacom's replyOfficial

08 Jul 2019, 09:05

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team

Vodacom's reply08 Jul 2019, 09:05

Official