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Brian B

1 reviews | Active since Jul 2017

04 Aug 2017, 19:43

Vodacom conveniently closes query to buy themselves another 48-72 hours

<p>Vodacom cancel two of our accounts in error and say it will take 48-72 hours to re-instate. Then after 72 hours the conveniently close the query to buy themselves another 48-72 hours! To further exacerbate the frustration levels, they have the audacity to use an automated response from the "Vodacom Consumer Website Team" that says a consultant will make contact with you. This is a blatant lie as no one from vodacom ever calls you or tries to resolve your issues.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2017, 06:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team