WR
Werner R
1 reviews | Active since Jul 2022
27 Nov 2022, 13:00
Vodacom contues to be pathetic
I wrote a piece in hellopeter this past week about ********** Vodacom, where i complained abut the fact that Vodacom had charged me R 15 for 100 MB data, but it was gone before I even started using it! I got a reply from Hellopeter that Vodacom had responded! They said an agent would contact me soon. However, no one did. So much for the integrity of Vodacom!! W Richter ***.
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Replies (2)
Vodacom's replyOfficial
27 Nov 2022, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2022, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Nov 2022, 10:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have credited the airtime as a once off gesture.
Regards Consumer Website Team
Regards Consumer Website Team
Vodacom's reply29 Nov 2022, 10:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have credited the airtime as a once off gesture.
Regards Consumer Website Team
Regards Consumer Website Team