MN
Magaritha N
1 reviews | Active since Feb 2019
29 Nov 2022, 11:52
VODACOM CONTRAVENING POPI ACT
I asked Vodacom to remove my details for purposes of any marketing phone calls and emails. On 9 November I revieved a phone call and email from Spelele Tayika from Vodacom Customer Care confirming that marketing permisson was removed on my account. This was a deliberate lie as today, 29 November 2022, at 11:30 I received yet another marketing phone call from Vodacom promoting Black Friday specials. Vodacom is deliberately contravening the POPI Act and should be prosecuted for this.
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Replies (4)
Vodacom's replyOfficial
29 Nov 2022, 11:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2022, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Magaritha N's updateReviewer Update
29 Nov 2022, 11:59I am not interested in a consultant contacting me in due course unless it is to offer financial compensation for billable hours wasted answering vodacom marketing phone calls and numerous attempts to get my details removed.
MN
Magaritha N's update29 Nov 2022, 11:59
Reviewer Update
I am not interested in a consultant contacting me in due course unless it is to offer financial compensation for billable hours wasted answering vodacom marketing phone calls and numerous attempts to get my details removed.
Vodacom's replyOfficial
29 Nov 2022, 14:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2022, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Magaritha N's updateReviewer Update
29 Nov 2022, 15:02I am not interested in a consultant contacting me in due course unless it is to offer financial compensation for billable hours wasted answering vodacom marketing phone calls and numerous attempts to get my details removed.
MN
Magaritha N's update29 Nov 2022, 15:02
Reviewer Update
I am not interested in a consultant contacting me in due course unless it is to offer financial compensation for billable hours wasted answering vodacom marketing phone calls and numerous attempts to get my details removed.