JP
John P

1 reviews | Active since Aug 2011

04 Oct 2024, 07:54

Vodacom contravening NCA, and claiming undue fees

I ended a month-to-month contract with vodacom in March. My April statement and invoice shows zero outstanding balance due, as would be expected with a post-paid contract via debit order.

Blow me down when I get a letter in September from Vodacom Collections, stating that I owe an amount (dissimilar to my previous monthly account fee).

I request some kind of supporting documentation, and am proceeded to be completely gaslit by Vodacom.

Baring in mind this was a credit agreement, which requires statements to be issued detailing any outstanding amounts. By claiming this amount they are in contravention of the NCA.

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2024, 07:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
JP
John P's update08 Oct 2024, 11:19
Reviewer Update
Vodacom’s collection department will not communicate via email, and wants to force me to find a Vodacom number in order to contact them.

Another example of them disregarding consumer’s rights.
JP
John P's update08 Oct 2024, 11:26
Reviewer Update
As mentioned numerous times: my contact number remains valid. Given the fact that this was escalated to a legal issue when I was threatened with being handed over, I would prefer formal email communication.