LR
Lawrence R

1 reviews | Active since Mar 2013

05 Oct 2015, 13:59

Vodacom contravening Consumer Protection ACT?

Last week I decided to buy a 1Gb data bundle using my Smartphone Vodacom app. Unfortunately, I bought the bundle on the wrong contract. I clicked 'BUY' and then only realized that I had made a mistake. There is no OTP verification process to make sure that the order is correct. I phoned 082111 almost immediately after the purchase to try and reverse the transaction. I was shocked to learn that the process cannot be reversed and therefore I cannot get my money back. To me it sounds like the Consumer Protection Act is being contravened. One should be able to 'return' your purchase in a reasonable time period and get your money back. I will raise this matter with the Commission.

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2015, 14:36
Official
Hello reynoldsl,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team