LvdM
Leon van der Merwe

1 reviews | Active since Jan 2022

30 Apr 2022, 09:01

Vodacom contractual clauses

My premium has been increased without any prior notification whatsoever, they conveniently say its in the contractual clause , I and everyone that queried this today had no idea of this particular clause that Vodacom can change things on the contract as they deem ....what's the use of sighning a contract if things can be changed without clear notification of this....Vodacom stated that they sent a increase notification on the 9th of Feb 2022, I recieved no Vodacom notification on the 9th of Feb. I WILL NOT RECOMMEND VODACOM TO ANYONE BECAUSE OF THIS CLAUSE IN THE CONTRACT THAT STATES :VODACOM CAN AT ANY TIME INCREASE A PREMIUM OR BRING CHANGE TO A CONTRACT AS THEY DEEM, AFTER THE CLIENT HAS SIGHNED A LEGAL CONTRACT . I WILL NOT RECOMMEND VODACOM BECAUSE OF THE UNDERHANDED MANNER THEY STRUCTURE THEIR CONTRACTS.

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2022, 18:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,