LM
Lebo M

1 reviews | Active since Mar 2017

16 Apr 2019, 16:14

Vodacom contracts untruthfull!!

Vodacom contracts untruthfull!!

I took a vodacom cotract for phone on Wednesday 10th April and my application has been approved and signed all papers, i walked out of the shop with brand new phone excited. we connected the sim that has already been rica and i checked my balance, everything was on pro rata. the data, minutes and everything. i was so mad...i was not informed at store that because i am taking my contract middle of the month my things will be on pro rata....that was nothing, monday i get an sms o my phone that the debit has already went off...WHY THE HEC WOULD DEBIT GO OFF FEW DAYS AFTER I SIGNED THE CONTRACT AND I SPECIFICALLY SAID MONEY MUST BE DEDUCTED ON 27TH!!!...

When i called the store and salesman in Woodmead, sunninghill i am told sorry!!!...the salesman was also unaware that i would be billed monday.... WHY WOULD VODACOM BILL ME NOT ON AGREED DATE, WHAT WOULD HAPPEN IF THEY DIDNT FIND ANYTHING IN MY ACCOUNT!!!

0
Replies (1)
Vodacom
Vodacom's reply17 Apr 2019, 06:33
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team