SG
Shaylen G
1 reviews | Active since Apr 2022
30 Apr 2024, 15:11
Vodacom contracts termination
I took out a 30 month dual contract with Vodacom in September 2021. On their system they've recorded the term dates wrong. One contract has End date as March 2024(30 months) and the other has end date as June 2024 (33 months). I've been calling in from January trying to get the term dates corrected so I can cancel the contract now that it's supposed to be over.
They make it so easy to take out a new contract, but when it comes to administration help to cancel or correct a contract, they make you wait months. Now I'm in a position where I'm paying for a contract that should be over.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 May 2024, 07:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2024, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 May 2024, 09:31Dear Shaylen.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, the following was actioned:
> Cancellation of *** and *** have been administered.
> Credit posted for May 2024 invoices.
This matter has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, the following was actioned:
> Cancellation of *** and *** have been administered.
> Credit posted for May 2024 invoices.
This matter has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2024, 09:31
Official
Dear Shaylen.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, the following was actioned:
> Cancellation of *** and *** have been administered.
> Credit posted for May 2024 invoices.
This matter has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, the following was actioned:
> Cancellation of *** and *** have been administered.
> Credit posted for May 2024 invoices.
This matter has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,