Vodacom contracts scandal’s

My contract of 20 GB data plan top up was expired, I used to be debited R 254. 52 every month therefore it was not in my plan for now to make contract renewal since I was satisfied with the service that I was getting. Last year August 2022 ,someone upgraded my contract unthorised through online department.

I was debited R1,078. 99 in my bank account for handset and Red 2GB 100min top up of which I even didn't get. I was advised by Vodacom operators to file a complaint to Vodacom ***** department, I was told that I should write statement , attach my ID and submit to ***** department via email. Up to date I haven’t receive feed back or acknowledge of my email , even when I call that department it’s difficult to hold them , there is no one who is interested to assist me while on my side my account is always debited every month. I think this is a concerted effort by group of certain people within that organisation to take from our pockets using ****gish tactics because my colleague is complaining about the same thing and many others. Vodacom is clumpy when comes to deal with issues of these nature. I will advise others to cancel their contract when it is about to expire with immediate effect and don’t even think of Renewing that contract. To concerned parties my contract account no ***5.