Vodacom Contracts Pathetic Service

Worse possible service you can get. I took a contract from vodacom for a new laptop which was advertised to come with the Microsoft office 366 personal. The laptop arrives without the licence. I notify vodacom the next business day about this. One week as gone and it’s a game of cat and mouse. Apparently the department is not contactable as they are back office so the only number you can call is the call centre who keep giving you the same answer. This is absolutely shocking. Even after specking to managers a week later they are requesting pictures of the packaging. I feel there is no accountability. There is a give a **** attitude with the Customer service agents. It’s like they can’t help you they will refer to back office. The licence was definitely not in the packaging so the right thing to do is get me an office 365 and sort this problem out. But apparently it does not work like this. Everyone is looking to push the blame to the next department. Worse experience ever had in my life, I totally regret taking out this contract.