1 reviews | Active since May 2010
Vodacom-Contracts not the same to what they sell you-Pathetic from a 20 year old successfully paying client
Been a Vodacom customer for the past 20 years and have not missed a payment. July 26th 2023 received a call as i know i was due for an upgrade but i didnt want to upgrade as the package that i was on worked out perfect for me and my wife (2 contracts on the exact same plan) Was a red Flexi 75 with R75 airtime, 100 minutes and 10GB of data - this package was costing me R221 a month x 2 for both packages Happy. Get a call to upgrade saying that they would now move us to the Red Flexi 140 R140 Airtime, R100 minutes and 10 Gig of data for R136 a month. i confirmed this with the salesperson and the agreed that this was the amount - he even confirmed hes calling from Rewards Company in Durban. Saw my billing and decided to call Vodacom to find out that there is no more the data package on my account (Who takes a package with out data) they say they can add the 10 gb data on for an extra R100 and something rand. this is not what i signed up for - I was very happy with my previous package and worked perfect for me as the data and Minutes lasted me so i was paying for what is being used and carried over sometime. upon the call with Vodacom with this query Ref number - 168092. they can listen to the recording and confirm that what i was sold is definitely not what i am receiving.
2 contracts were upgraded to not what was sold to me.
Please can someone contact me - I'm really frustrated, yet again they decided to upgrade me and there is no data again on my quotation. All i wanted was to go back to my previous contract where i was getting R75 Airtime, 100 minutes and 10GB of data.
Vodacom did the reversal but there was no data package - How does a reversal work when the data package is missing.
New quotation below - I'm seriously considering cancelling both contracts and go onto pay as you go.
SIM ONLY + 20GB X 1 (H) @ R59 Reduced Sub PM on
Red Flexi 75
24 Months R114.01
Monthly Charges
Airtime Subs - RED Flexi 75 Line Rental R75.00
VAS - Caller Identity Subscription R9.99
VAS - Caller Identity Subscription (Free) R-9.99
100min Monthly Recurring Voice Bundle @ 50% Discount R55.00
Reduced Subscription Discount - New R-16.00
Total Monthly Charges R114.00
Upgrade Charges
Promotional 20GB - Once Off - Topup R0.00
Upgrades Admin Fee R0.00
Total Upgrade Charges R0.00
Total R114.00
Please can someone contact me - I'm really frustrated, yet again they decided to upgrade me and there is no data again on my quotation. All i wanted was to go back to my previous contract where i was getting R75 Airtime, 100 minutes and 10GB of data.
Vodacom did the reversal but there was no data package - How does a reversal work when the data package is missing.
New quotation below - I'm seriously considering cancelling both contracts and go onto pay as you go.
SIM ONLY + 20GB X 1 (H) @ R59 Reduced Sub PM on
Red Flexi 75
24 Months R114.01
Monthly Charges
Airtime Subs - RED Flexi 75 Line Rental R75.00
VAS - Caller Identity Subscription R9.99
VAS - Caller Identity Subscription (Free) R-9.99
100min Monthly Recurring Voice Bundle @ 50% Discount R55.00
Reduced Subscription Discount - New R-16.00
Total Monthly Charges R114.00
Upgrade Charges
Promotional 20GB - Once Off - Topup R0.00
Upgrades Admin Fee R0.00
Total Upgrade Charges R0.00
Total R114.00
