Vodacom Contracts not cancelled
<p>I have been a loyal Vodacom contract customer from 2010 and have since had a lot of numbers on contract. Last year, i had 6 contracts and 3 of which were due for upgrade by September and October 2016. I called to have those cancelled but to date they still haven't been attended to. I have made follow up calls in January and March 2017 and was promised that the numbers were cancelled both times. Reference numbers: 1- ********** 720452 and ********** 05 respectively. My latest call was on 02/03/2017. I visited the vodacom store today (26/03/2017) only to find that my account is still charging for the cancelled numbers. </p> <p> </p> <p>When i call it's either someone puts me on hold and transfers me to end of call review or i can''t get any help. I have given Vodacom a chance to correct their mess (3 months and counting). My patience has now run out. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
