1 reviews | Active since Mar 2017

26 Mar 2017, 15:31

Vodacom Contracts not cancelled

<p>I have been a loyal Vodacom contract customer from 2010 and have since had a lot of numbers on contract. Last year, i had 6 contracts and 3 of which were due for upgrade by September and October 2016. I called to have those cancelled but to date they still haven't been attended to. I have made follow up calls in January and March 2017 and was promised that the numbers were cancelled both times. Reference numbers: 1- ********** 720452 and ********** 05 respectively. My latest call was on 02/03/2017. I visited the vodacom store today (26/03/2017) only to find that my account is still charging for the cancelled numbers. </p> <p> </p> <p>When i call it's either someone puts me on hold and transfers me to end of call review or i can''t get any help. I have given Vodacom a chance to correct their mess (3 months and counting). My patience has now run out. </p>

0
Replies (1)
Vodacom
Vodacom's reply27 Mar 2017, 08:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team