Vodacom Contracts never end.., even after the contract end date!!!!

The service I received from Vodacom has left me in shock...!! Unbelievable that a company as big as they are can do such a thing to one person if they’re not already doing it to others.

I had a contract for 24 months (June 2018-July 2020) with Vodacom, when my contract ended in July 2020, they defaulted it to a uchoose flexi 125. I struggled Since then till date to cancel this contract, sending emails and making phone calls to no success. whenever I get through telephonically I was assured at the end of every call that the contract I Was cancelled, but that never happened. Every time I call to confirm cancellation I’m told it was not done. Today the lady I spoke to added a cherry on top when I followed up, she said I took another product on top of the contract I’ve been trying to cancel for the last five months...!!!