1 reviews | Active since Apr 2018
Vodacom contracts may be the worse decision you ever make
I honestly wish I had never taken a contract with Vodacom. The past few months have been a complete nightmare. I never knew that one company could have such a huge flaw.
Every month I find that I am being billed for a subscription service and every month I phone Customer service. They constantly debate about how I must be clicking on apps that subscribe you.
Vodacom always assures me they have cancelled the service and as long I am careful, I won't be billed..However every single month results in a charge.
I already pay a high amount for my contract so the extra "services" are tiresome and detrimental to my finances.
I do not understand why this particular company has the option to subscribe you to services. It seems like a way to bill you extra and pretend as though you are creating the problem yourself.
I would not recommend taking a contract with Vodacom to anyone. They have truly disappointed and angered me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Morning Mr Naidoo
We've responded to you via email.
Kind Regards
DL
Good Morning Mr Naidoo
We've responded to you via email.
Kind Regards
DL
