DN
Dhivanya N

1 reviews | Active since Apr 2018

27 Apr 2018, 07:51

Vodacom contracts may be the worse decision you ever make

I honestly wish I had never taken a contract with Vodacom. The past few months have been a complete nightmare. I never knew that one company could have such a huge flaw.

Every month I find that I am being billed for a subscription service and every month I phone Customer service. They constantly debate about how I must be clicking on apps that subscribe you.

Vodacom always assures me they have cancelled the service and as long I am careful, I won't be billed..However every single month results in a charge.

I already pay a high amount for my contract so the extra "services" are tiresome and detrimental to my finances.

I do not understand why this particular company has the option to subscribe you to services. It seems like a way to bill you extra and pretend as though you are creating the problem yourself.

I would not recommend taking a contract with Vodacom to anyone. They have truly disappointed and angered me.

0
Replies (2)
Vodacom
Vodacom's reply28 Apr 2018, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Apr 2018, 08:40
Official

Good Morning Mr Naidoo

We've responded to you via email.

Kind Regards

DL